Select Language:

Summary of Changes to the Jam City Privacy Policy and Terms of Service - June 4, 2025

We are updating the Jam City Privacy Policy and Terms of Service, which apply to your use of Jam City services. This page provides a summary of the most notable changes to the Jam City Privacy Policy and Terms of Service.

European Economic Area only: You have the right to object to these changes to the Terms of Service within one month by sending an email to compliance@jamcity.com. If we do not receive any objection after one month, the changes will be deemed accepted.

United Kingdom only: If you do not agree with these changes to the Terms of Service, you may choose to cease using the services (and unsubscribe, if applicable) before the changes take effect. If you continue to use the services, the changes will be deemed accepted.

To see all of the changes, please read the full Jam City Privacy Policy and Terms of Service.

Privacy Policy Summary of Changes

  1. In the header, we updated the “Last update date” to June 4, 2025.
  2. We deleted the “Your Consent to Collection, Use, and Disclosure” section and that information into other sections.
  3. In the “Data You Provide to Us Directly” section, we updated each subsection to include examples of Personal Data we process.
  4. We updated the “Processing of Website and/or Device Data” section to include marketing purposes as a possible use, and included that we may process information about the operating system of your device and Device ID.
  5. In the “Data We Receive When You Use the Services” section, we made the following additions and changes:
    1. We deleted the “Location information” subsection that is no longer applicable following Jam City’s sale of Ludia.
    2. In the “Backend Services” subsection we added details of our use of UserCentrics and a link to the UserCentrics privacy policy.
  6. In the “Data We Receive From Other Sources” section, we made the following additions and changes:
    1. We deleted the “Referrals and sharing features” subsection because we do not offer referral services.
    2. We added a “Third party vendors and related parties” subsection addressing information we may receive from third parties in connection with analytics, advertising, security, and fraud prevention services.
  7. In the “Our Purposes For Processing Your Personal Data” section, we added the GDPR Article and justification for processing your Personal Data to each subsection.
  8. In the “Data Disclosure” section, we added a link to the list of “Transferees and Service Providers” section.
  9. In the “Your Choices” section, we made the following additions and changes:
    1. We updated the “Cookies and Interest-Based Advertising” subsection to reflect that our websites include only cookies necessary for website functionality.
    2. We added a “Your Choice” subsection to explain that you may withdraw consent to our processing of your Personal Data.
    3. We updated the “Your Data Subject Rights” subsection to direct you to the “Additional Information for Residents of California, Colorado, Connecticut, Nevada, Oregon, Texas, Utah, and Virginia” if applicable.
    4. We added the GDPR Article pertaining to each GDPR right.
    5. In the “Right of access” subsection, we clarified the specifics of information you may request.
    6. In the “Right to refuse the transfer of Personal Data Abroad” subsection, we updated our contact information.
    7. We added a “Right to object to the processing activities” subsection.
  10. In the “Security” section, we added language to clarify that changes to our security and data protection measures may become necessary due to technical changes.
  11. We updated our “Transferees and Service Providers” section to bring the list up-to-date.
  12. In the “Additional Information for Residents of California, Colorado, Connecticut, Nevada, Oregon, Texas, Utah, and Virginia” section, we made the following additions and changes:
    1. We updated the “Sales/Sharing/Targeted Advertising” and “Sensitive Personal Data” subsections to clarify our collection, use, and disclosure of Personal Data.
    2. We updated the “Your Rights” subsection to clarify your rights and the process for exercising those rights, including updating our contact information.
    3. We added an “Exemptions and Designated Methods” subsection to explain exemptions that may apply to your exercise of your rights.
    4. In the “Authorized Agent” subsection, we updated the process and contact information for authorized agents to exercise privacy rights on your behalf.
    5. We added an “Appeals” subsection to explain how you may appeal our decision in response to your request in certain jurisdictions.
  13. In the “Children’s Privacy Policy” section, we made the following additions and changes:
    1. We added explanations of what ads are served to users of various ages in Book of Life: Sugar Smash, Cookie Jam, and Harry Potter: Hogwarts Mystery.
    2. We added Magic Match 3D as a PRIVO: COPPA Safe Harbor Certified game.
  14. Throughout the Privacy Policy, we made changes to improve clarity and to address grammar, typos, and other similar issues. We also updated naming and hyperlinks. Additionally, we updated our physical office address.

Terms of Service Summary of Changes

  1. In the header, we updated the “Last Updated” date to June 4, 2025.
  2. In the second paragraph, we updated our Dispute Resolution: Binding Individual Arbitration; Waiver of Class Actions and Jury Trials disclosure.
  3. In Section 1: Access to the Software, we made the following additions and changes:
    1. We added a notice period for if we decide to stop providing the Software.
    2. We clarified our obligations to notify you of changes to the Terms of Service and your right to object, if applicable.
  4. In Section 3: Right to Terminate Access and User ID, we replaced references to accounts with Company User IDs.
  5. In Section 4: Software Content, we removed references to trademarks we no longer own.
  6. In Section 6: Restrictions, we added an exception applicable to the United Kingdom.
  7. In Section 7: Warranty Disclaimer, we added additional rights that may apply to residents of the European Economic Area.
  8. In Section 9: Username Registration, we removed references to accounts.
  9. In Section 10: Indemnity, we clarified that Section 10 does not apply to residents of the European Economic Area.
  10. In Section 11: Limitation of Liability, we clarified details of liability which cannot be limited or excluded.
  11. In Section 12: Subscription Fees and Payments, we made the following additions and changes:
    1. We clarified verbiage that if your monthly subscription began on a day not contained in a following given month, we will charge the subscription on the last day of the then-applicable month.
    2. We added exceptions to our Cancellation of Subscription and Subscription Price Changes policies for applicable law in your jurisdiction.
  12. In Section 13: Virtual Items and Merchandise Purchases – Fees and Payment, we added verbiage that purchases from authorized third parties are governed by the third party’s payment and refund terms and conditions.
  13. We added Section 14: United Kingdom Withdrawal Right to describe United Kingdom residents’ withdrawal rights.
  14. In Section 16: Termination, we added verbiage that you are not entitled to any refunds at the time of your termination of the services.
  15. In Section 18: Dispute Resolution: Binding Individual Arbitration; Waiver of Class Actions and Jury Trials, we made the following additions and changes:
    1. We clarified that this section does not apply to residents of the United Kingdom, European Economic Area, Australia, or Switzerland.
    2. We updated the process for opting out of the Arbitration Agreement.
    3. We added a pre-arbitration informal dispute resolution process that requires informally negotiating any Dispute for at least 45 days before initiating any arbitration.
    4. Arbitration will now be conducted by the Judicial Arbitration Mediation Services, Inc. (“JAMS”).
    5. We updated the process for demanding arbitration and the arbitration procedure, governed by the then-effective JAMS Streamlined Arbitration Rules and Procedures.
    6. We added procedures for Mass Arbitration (10 or more Disputes relating to the same or similar subject matter that share common issues of law or fact and in which the non-Company parties or their legal representative are the same or acting in coordination), subject to the JAMS Mass Arbitration Procedures and Guidelines.
    7. We added verbiage that the frivolous Disputes (e.g., as determined under FRCP 11) will entitle the prevailing party to seek repayment of their reasonable attorney’s fees and other costs related to such claims or relief.
    8. We added a two year time limit for claims to the extent permitted by applicable law.
    9. We clarified that non-arbitrable claims must be litigated in a federal or state court of competent jurisdiction in the County of Los Angeles.
    10. We added a section listing the types of Claims Excluded from Arbitration (e.g., claims regarding intellectual property rights).
  16. In Section 19: Governing Law and Venue, we updated the governing law and venue for residents of the United Kingdom, European Economic Area, Australia, and Switzerland to be those of your country of residence.
  17. Throughout the Terms of Service, we made changes to improve clarity and to address grammar, typos, and other similar issues. We also updated naming and hyperlinks. Additionally, we updated our physical office address.